The Medical Group Management Association’s most recent MGMA Stat poll asked healthcare leaders: “What practice initiative has helped your organization the most amid COVID-19?”
Not surprisingly, a majority (60%) of respondents cited the addition and expansion of telehealth services as a major initiative that helped throughout months of stay-at-home orders that saw a significant decline in patient volumes and revenue.
Other major initiatives cited by respondents during the early months of COVID-19 include:
- Changes to patient flow and screening protocols (10%)
- Applying for government programs and grants (9%).
Other responses included leadership, staff communication and training, improvements in patient communication, and changes in pay, staffing and hours of operation.
A follow-up question asked respondents, “What additional resource(s) does your practice need to help with recovery?” The top three responses were:
- Personal protective equipment (PPE) — 24%
- Extended telehealth — 17%
- Government/financial assistance — 17%.
The poll was conducted June 16, 2020, and had 308 applicable responses.
Adapting to the “new normal” of care delivery during the COVID-19 pandemic has meant the need to merge old and new workflows in an attempt to get back to normal levels of productivity despite a slow, gradual increase in patient volumes.
In many cases, practices supplemented or replaced in-person care with telehealth while also adopting new safety and cleaning protocols, all of which throw a major wrench in previous workflows.